1. How will I receive my order?
You will receive your order via UPS, USPS, FedEx Ground or LTL.
2. What if my cookie dough arrives thawed?
Due to shipping, your cookie dough may arrive thawed and not picture-perfect, but rest assured it’s still ready to rise to the occasion. Per our policy, a little squish is par for the course with thawed dough—it’s all part of the homemade charm! Let us know if you need baking tips to shape it into something delicious.
3. How long does the cookie dough stay fresh?
Our cookie dough can be refrigerated for up to 6 months, fozen up to one year. Our products are shelf stable for up to 21 days at room temperature.
4. Can we start our own online fundraiser?
Yes, visit www.CookieDoughOnline.com.
5. What is our profit?
50% profit. You can add our donation platform and receive up to 80% profit.
6. Are you a peanut free facility?
We are not a peanut free facility.
7. Can I fundraise as an individual?
Yes, individuals, small groups and large organizations are invited to sell.
8. How do I get started with my fundraiser?
A. Visit www.CookieDoughOnline.com or call 1-877-873-6297.
B. Give us a call and one of our live personal salespersons will help you out.
9. Are there any upfront costs?
Never, it’s always free to get your fundraiser started!
10. How long does it take to ship?
Orders ship within 48 business hours to home only.
11. How do I know if my organization is tax-exempt? What is a tax-exempt number?
This will be provided to you by your bookkeeper.
12. My organization is not a non-profit tax-exempt organization. Can I still run a fundraiser with CookieDoughOnline.com?
Absolutely, everyone can fundraise with us.
13. I am a customer purchasing from a fundraising volunteer. Are checks accepted?
No, All orders are placed online and paid via a CC or Debit Card.
14. How much is shipping?
Shipping costs vary based on the number of units and your location.
15. How do I pay for my order?
Credit or debit only.
16. Are there any cancellation fees?
Yes, there is a 3% credit card fee when cancelling an order or donation.
17. When should we expect to receive our cookie dough order?
Orders are processed within 24 business hours. Orders should deliver within 2 to 7 business days.
18. I have family out of state who wants to order from my fundraiser. Do you have an online option for them to order and ship to them?
This is 100% online, so family & friends anywhere in the continental United States can place an order.
19. Do the fundraising flavors include any nuts?
Yes, some of our products do have nuts. We do manufacture in a facility with tree nuts and peanuts. We do have a specific cleaning procedure between each product to reduce the chance of cross contamination.
20. Does www.CookieDoughOnline.com have any donation or scholarship programs?
Yes, our online platform does accept donations if your participants choose not to purchase products.
21. My question isn’t here, who can I contact for further assistance?
info@thegoodiesfactory.com. The Goodies Factory is the parent company for www.CookieDoughOnline.com