1. How will I receive my order?
You will receive your order via UPS, USPS, FedEx Ground or LTL.
2. How long does the cookie dough stay fresh?
Simply thaw and bake. Our cookies can be frozen for over 1 year.
3. Can we start our own online fundraiser?
Yes, visit www.CookieDoughOnline.com.
4. What is our profit?
40% profit.
75% of donations are returned to the group.
5. Are you a peanut free facility?
We are not a peanut free facility.
6. Can I fundraise as an individual?
No, only groups may sell.
7. How do I get started with my fundraiser?
A. Visit www.CookieDoughOnline.com or call 1-877-873-6297.
B. Give us a call and one of our live personal salespersons will help you out.
8. Are there any upfront costs?
Never, it’s always free to get your fundraiser started!
9. How long does it take to ship?
Orders are typically shipped within 2 weeks of the sale end date.
10. How do I know if my organization is tax-exempt? What is a tax-exempt number?
This will be provided to you by your bookkeeper.
11. My organization is not a non-profit tax-exempt organization. Can I still run a fundraiser with CookieDoughOnline.com?
Absolutely, everyone can fundraise with us.
12. I am a customer purchasing from a fundraising volunteer. Are checks accepted?
No, All orders are placed online and paid via a CC or Debit Card.
13. How much is shipping?
Free for sales over 150 items.
14. How do I pay for my order?
Credit or debit only.
15. Are there any cancellation fees?
Yes, there is a 3% credit card fee when cancelling an order or donation.
16. When should we expect to receive our cookie dough order?
Two weeks after the sale end date.
17. I have family out of state who wants to order from my fundraiser. Do you have an online option for them to order and ship to them?
For sure, we have several ways for out of town family and friends to participate.
18. Do the fundraising flavors include any nuts?
Yes, some of our products do have nuts. We do manufacture in a facility with tree nuts and peanuts. We do have a specific cleaning procedure between each product to reduce the chance of cross contamination.
19. Does www.CookieDoughOnline.com have any donation or scholarship programs?
Yes, our online platform does accept donations if your participants choose not to purchase products.
20. My question isn’t here, who can I contact for further assistance?
info@thegoodiesfactory.com. The Goodies Factory is the parent company for www.CookieDoughOnline.com