All order cancellations must be made by Buyers within forty-eight (48) hours of making a purchase. If your product arrived damaged or contaminated in any way, please contact us directly at info@thegoodiesfactory.com. All damaged goods or product quality claims must be made within seven (7) days of delivery, otherwise we shall have no obligations to refund purchase price or replace product. EXCEPT AS SPECIFICALLY PROVIDED HEREIN, WE DO NOT ISSUE REFUNDS AND WE DO NOT ACCEPT RETURNS.